Our privacy policy

A director ID is a unique number assigned to an existing or intending (new) director who has verified their identity with the Registrar.

Once you have a director ID, you will keep it forever. This is even if you either:

• stop being a company director
• change your name, or
• move interstate or overseas.

Each director ID is issued just once, to one individual. It will not be recycled or reassigned to anyone else.

Personal information we collect, hold, use and disclose for administering director IDs can include:

• name
• contact details, including
  • email address
  • telephone number
• date of birth
• tax file number.

A tax file number (TFN) is a unique identifier. We are authorised by the Taxation Administration Act 1953 to request your TFN. We may use it to help us identify you and issue you with a director ID.

Sections 8WA and 8WB of the Taxation Administration Act 1953 and the Privacy (Tax File Number) Rule 2015 protect TFNs. We manage TFN information in line with those laws.

The ATO maintains a voiceprint biometric database. With your consent, they may share your voice biometric information with us. This is so you can increase the security on your director ID record.

When you visit our website, we'll collect information from your browser relating to:

• your server address, operating system and top-level domain name
• the date and time of your visit
• the pages you accessed and documents you downloaded
• the previous site you visited
• the type of browser you used.

We will not attempt to identify you or your browsing activities. The exception to this is if there is an investigation where a law enforcement agency may exercise a warrant to inspect our internet web server logs.

When you authenticate with ABRS online systems directly or indirectly (for example, through myID), we will log certain information about your device, your browser and the authentication process. This includes:

• your internet provider number (IP address)
• the date and time you used the authentication service
• the authentication information you provided
• successful and unsuccessful attempts at authenticating.

We may use this information to:

• confirm your identity
• compile statistics and reports to enhance our systems and services
• identify and respond to issues that may indicate authentication integrity is at risk
• detect, investigate and prosecute criminal offences.

We don't share this information with other government agencies or other organisations without your permission, unless required or authorised by law.

Cookies are pieces of information that a website can transfer to an individual's computer hard drive or mobile device for record keeping.

Cookies can make websites easier to use by storing information about your preferences on a particular website. The information remains on your device after the internet session finishes.

The first time you visit our website, one cookie will be stored on your device. On each visit to our website, the system checks whether there is an abrs.gov.au cookie on your device. If so, it simply notes its presence and records your visit as a 'previous user'. If not, it will store a cookie and record your visit as a 'first time visitor'. This cookie will be stored permanently unless you choose to delete it. We use this information to understand how people to use our website to help improve it. We don’t attempt to identify individual users in any way.

On each use, a 'session cookie' is temporarily placed on your device to maintain navigation information during your site visit. These session cookies are deleted from your device at the end of each internet session.

In addition, we make use of third-party sites such as Twitter, VioStream, Facebook, LinkedIn and YouTube to deliver content. These third-party sites may send their own cookies to your device. We don’t control the setting of third-party cookies. You can check the third-party websites for more information about their cookies and how to manage them.

We use Google Analytics to understand how our websites are being used so we can improve the services we offer. Google Analytics uses cookies to analyse how someone uses a website. They do not collect identifying information. Parts of your IP address are also masked so your identity remains anonymous. Data captured by Google Analytics is processed and stored in the USA. If you don’t want your data to be used by Google Analytics when visiting our website, you can install the opt-out browser add-on.

You can also disable cookies and JavaScript in your browser. However, this may prevent you from accessing certain services and functionality.

We may collect personal information directly from you, a third party (including other government agencies, employers, your clients or customers (if applicable)), and publicly available sources. We will only do this if:

• you consent to this
• we are authorised to do so under an Australian law
• you would reasonably expect us to collect the information in that way, for example, from a company you are a director of.

If we receive unsolicited information, we will handle it in accordance with Australian Privacy Principle 4.

We take steps to ensure that the personal information we collect about you is accurate, up-to-date and complete. These steps include updating personal information when you tell us that this has changed and at other times as necessary.

We protect the personal information we hold about you against:

• misuse
• interference
• loss
• unauthorised access, modification and disclosure.

We apply best practice industry security methods, including:

• information technology and physical security audits
• penetration testing
• industry best practice risk management
• system security technologies.

Staff who undertake Registry work are not allowed to disclose personal information contained in records. The exception is when undertaking their functions and duties required under relevant laws.

We must be certain of your identity before we can discuss your director ID with you. If you contact us, you must be able to prove your identity. This ensures we protect your personal information.

For example, if you phone us you can prove your identity by giving us your:

• personal details you have notified us with previously, such as your date of birth and address that we have on record
• consent to verify government issued documentation that you possess, such as a driver license, passport, and other documents
• answers to 2 questions based on details we know about you
• other information can be used as proof of identity, depending on the circumstances. 

If you have a general enquiry that doesn’t involve discussing your personal information, you don’t have to provide identification. You’ll be able to deal with us without identifying yourself.

You have the right to be told why we’re asking for your personal information and what legal authority we’re relying on to request it from you.

Generally, when we collect personal information from you, we’ll tell you:

• about your rights and obligations under the law (as early as possible). This will include the main consequences of not providing the requested information
• about any other entity we usually disclose your personal information to
• whether your personal information is likely to be disclosed overseas
• how you can make a complaint if you think your privacy has been compromised.

We record all inbound and outbound telephone calls routed by our call management system unless callers ask us not to. 

The call recording system also contains a screen capture facility which we use to help us administer Registry laws.

We may also use call recordings and screen captures for:

• coaching and quality assurance purposes
• gathering business data
• managing complaints
• training our staff 
• undertaking fraud investigations
• making system and business improvements.

Most of the personal information we collect about you is retained in Australia. If there are circumstances where we may provide personal information to overseas parties, we will only do this where the law allows us to.

When we receive personal information about you (whether solicited or unsolicited) the information will be treated as a Commonwealth record in almost all cases.

We are bound by the Archives Act 1983 to retain Commonwealth records until we can lawfully dispose of them. This is generally through either:

• a ‘records authority’ issued or agreed to by the National Archives, where a records authority determines how long we hold information and when we dispose of it
• ‘normal administrative practice’ which permits the destruction of information that is duplicated, unimportant or of short-term facilitative value.

Under Australian Privacy Principle 12, you have the right to request access to your own personal information.

However, there may be circumstances where we can refuse to give you access to the requested personal information. This may be under the Privacy Act, FOI Act or any other Commonwealth Act. We will explain the reasons why we can’t give you access to your personal information under APP 12 or to documents under the FOI Act.

We’ll respond within 30 days. This advice is free. We’ll also advise you how to can complain about the decision we make.

Under Australian Privacy Principle 13, you have the right to ask to have your personal information corrected.

We’ll take reasonable steps to correct personal information we hold about you to ensure it’s accurate, up-to-date, complete, relevant and not misleading. We do this with the purpose for which the information is held where you ask for your information to be corrected.

We will respond within 30 days. We won’t charge you and we’ll also advise you how you can complain about the decision we make.

You can also make a request for documents about you under the Freedom of Information Act 1982 (FOI Act). 

The FOI Act gives you the right to:

•    access copies of documents we hold (except exempt documents) 
•    ask for information about you to be amended or annotated if it is incomplete, out-of-date, incorrect or misleading
•    seek a review of our decision not to allow you access to a document or not to amend your personal record. This review can be undertaken by us or by the Information Commissioner.

There is more information on our FOI page, including the instructions about how to make a request.